Case Manager - Samaritan Housing Program



Omaha, NE 


Case Management


per hour

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Employment Type:

Full time

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Job Description:

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


This Case Manager will work with Samaritan Housing Program.   The Samaritan Housing Program will provide scattered site Permanent Supportive Housing to chronically homeless individuals in Douglas, Sarpy, and Pottawattamie Counties in a low-demand setting.  The Case Manager will work to identify, screen, and serve eligible clients through the program.

Intensive case management responsibilities begin at this level. Educational requirements are very specific.  Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge

Work Schedule: Monday through Thursday (8:30 a.m. to 5:00 p.m.), Friday (8:30 a.m. to 2:30 p.m.) 


  • Conducts interviews and assessments to accept, deny, and refer applicants.
  • *Assists the clients in identification of strengths, needs and goals. Develops a housing stability plan in cooperation with the client.
  • *Work is completed in client homes, homeless shelters, office space, and other non-traditional settings.
  • *Ensures safety and security measures for in-home services are followed.
  • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner – as outlined by Federal funding and internal reporting guidelines.
  • *Develops and maintains positive working relationships with landlords, clients, and referral sources, and others encountered in the course of work.
  • *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
  • *Provides program information and referral services to clients and homeless service providers.
  • Demonstrates knowledge of current community and Heartland Family Service programs and resources to effectively meet client needs.
  • *Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • *Is able to work both independently, with little supervision, and as a part of a team.
  • *Utilizes trauma-informed care and culturally competent principles in providing services to clients.
  • *Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • *Is dependable and punctual regarding scheduling and attendance
  • Able to evaluate HFS program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • *Creates, maintains, and shares as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job is to be performed on company physical work site.
  • Performs other program related duties as assigned.

                                    *DENOTES ESSENTIAL JOB FUNCTIONS

    Job Requirements:


    • Bachelor’s Degree in Social Work, or related field and two years experience

    • Valid Drivers License and acceptable driving record.




    (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


    (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

    While performing the duties of this job, the employee may be exposed to weather conditions.

    The noise level in the work environment is usually moderate.

    Company Info
    Heartland Family Service 2101 South 42nd Street
    Omaha, NE, United States

    Phone: 402-553-3000
    Web Site:

    Company Profile