Assistant Program Coordinator - Heartland Bridges



Council Bluffs, NE 


Admin / Management, Other Behavioral Health Positions

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Employment Type:

Full time

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Job Description:

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


This position combines direct care, staff development, and administrative duties. The Assistant Program Coordinator will spend approximately one third of their time in the areas of Direct Care, Staff Development, and Administrative. Specific duties of each area are listed below:

  • Direct Care: The Assistant Program Coordinator will continue to serve in a direct care role in some capacity, they may assist case management teams in identifying needs and barriers of residents and finding needed resources and supports to overcome those barriers. The Assistant PC will continue to research resources and services and work collaboratively with other case managers to ensure all client needs are met.
  • Staff Development: The Assistant Program Coordinator will assist the Program Coordinator in conducting observations and offering feedback to other case mangers in an effort to improve skill level, communication, compliance, efficiency, and overall effectiveness of the program. The Assistant PC will model effective case management with residents, assist with new employee onboarding, and communicate with program coordinator any staffing concerns.
  • Administrative: The Assistant Program Coordinator will assist the Program Coordinator with client assessments and intake processes. This person may assist in staff scheduling or finding staff coverage. The Assistant Program Coordinator will help ensure the program is in compliance with licensing standards and from a risk management standpoint. The Assistant PC will also help with data collection and reporting. Ensuring adherence to the day to day operating budget will also fall under their responsibilities.             

Work Schedule: Five days a week. Days of the week will vary depending on scheduling needs. Hours will be from 1:00pm-9:00pm.  Shift coverage as needed. 

Essential Duties and Responsibilities

  • *Coordinate with community referral sources to screen clients for services
  • *Complete enrollment/intake on eligible clients
  • *Develops an individualized service plan in cooperation with the client and their case management team, include a plan to find and/or keep permanent housing.  
  • *Provides problem solving and crisis intervention services to empower clients and case managers to develop self-sufficiency.
  • Complete SOAR training and assist individuals in accessing SOAR services either through referral or direct provision of services
  • Assists Program Coordinator with staff recruitment, interviewing, and supervisory responsibilities, including direct supervision responsibilities of four case managers.
  • Available to respond to crisis calls and emergency situations on a rotating on-call basis.
  • *Implements coaching strategies and provides learning and development opportunities to case managers.
  • *Demonstrates knowledge of current community and HFS programs and resources to meet client needs, including providing connections to: mainstream benefits, income support services and other on-going community-based supports.
  • *Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients and coaching to case managers.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training   opportunities including printed material and audio and/or visual media.
  • *Create, maintain and share as appropriate a dynamic self-care plan.
  • * Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job are to be performed on company physical work site.
  • Provides on-going support and feedback to other program staff.
  • Ensures program and agency compliance standards are being met.
  • *Completes staff observations and delivers on-going feedback to assist staff development.
  • Communicates effectively with internal and external consumers to ensure client needs are met.
  • Performs other program related duties as assigned.

                                                      *DENOTES ESSENTIAL JOB FUNCTIONS

Job Requirements:


  • Bachelor’s Degree in related field
  • One year experience in a 24-hour care setting OR three years experience working with adults with mental health and/or substance abuse concerns
  • Previous supervisory experience preferred
  • Valid Driver’s License and acceptable driving record


Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership. 

Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication. 

Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving.

Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives.

Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity.

Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Company Info
Heartland Family Service 2101 South 42nd Street
Omaha, NE, United States

Phone: 402-553-3000
Web Site:

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