EHR Support Specialist

$41,500 - $58,100 yearly
  • Heartland Family Service
  • Omaha, NE, USA
  • Feb 05, 2019
Full time Information Technology

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


The Electronic Health Record (EHR) Specialist will work as part of a small group of dynamic staff supporting the use of an EHR in a multidimensional agency with people at all levels of IT comfort and knowledge. Strong skills in analysis, critical thinking, and problem solving are paramount to success in this position, as is the ability to multitask and collaborate with others. The purpose of this position is to be the primary EHR support for the agency.  Responsibilities will include password resets, communication and collaboration on form creation, general troubleshooting and support, and end user training.

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. 

Essential Duties and Responsibilities

  • *Provides primary support for the agency Electronic Health Record (EHR) system.
  • *Manages support requests that come in from staff via email, tickets, and phone calls.
  • *Identifies and documents solutions to routine and non-routine requests and problems.
  • *Provides timely resolutions to EHR errors/issues.
  • *Provides initial and ongoing training to staff on the EHR system.
  • *Implements staff requirements for form creation.
  • *Logs and tracks support requests with the EHR vendor.
  • *Stays informed of changes to the EHR system via release notes, participation in the user community, and other vendor support resources.
  • *Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • *Is dependable and punctual regarding scheduling and attendance.
  • Is prompt and accurate in completing all required reports, statistics and other requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Performs other program related duties as assigned.
  • Creates, maintains and shares as appropriate a dynamic self-care plan.
  • Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • Essential functions of this job are to be performed on company physical work site.

                                                                                                                *DENOTES ESSENTIAL JOB FUNCTIONS

Job Requirements


  • Experience using standard office productivity software tools
  • Self-starter and critical thinker with experience troubleshooting and problem-solving
  • Organized and systematic approach to task management
  • Valid driver’s license/ acceptable driving record
  • Associate’s degree or two years’ experience in a related field
  • Web development and/or relational database experience (preferred)


Adaptability- Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure. 

Organization Time Management: Determines the appropriate allocation of time.

Task Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines.

Communication Skills-Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business.

Customer Service- Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor. 

Team Player- Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals.

Judgment- Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance.

Proactive/Resourceful-Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Loan Forgiveness?