Care Coordinator-Integrated Home Health Iowa

  • Heartland Family Service
  • May 30, 2019
Full time Case Management

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.                                                                                   

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


Intensive case management responsibilities begin at this level.  Specific case management services will be provided to seriously mentally ill population with the purpose of coordinating and attaining health care goals.  Educational requirements are very specific.  Decision making, problem solving, and highly developed interpersonal skills are critical.         

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Essential Duties and Responsibilities

  • *Demonstrates a high level of social work skills, practice and knowledge.
  • *Works directly with member to assess holistic health care and social service needs; member strengths, abilities and desires.
  • *Develops care coordination plan with the member that is realistic, achievable, goal oriented, and focused on member needs and desires
  • * Demonstrates ability to effectively assist clients in addressing barriers by utilizing community resources and health related information.
  • *Coordinates services, resources, information with member, and on behalf of member when needed.
  • *Interacts with primary care providers, behavioral health providers and other social service providers to make needed connections for services, provide a conduit for information sharing and organizes case conferences to bring providers together to review the care of mutual members.
  • *Works within the team model, utilizing the expertise of the team members when appropriate for each member.
  • *Provides problem solving and crisis intervention services to empower clients to develop skills necessary for a healthy living.
  • *Works in the community, in member homes, attends meetings and assists members as needed .
  • *Excellent verbal and written skills in working with members and providers including primary care physicians.
  • *High energy, passion for serving people, wants to make a difference, assertive, willing to push normal processes to enhance care of members
  • *Excellent skills with a computer to document information and data.
  • Demonstrates good interpersonal skills in developing rapport with clients via telephone and in person.
  • Demonstrates good interpersonal skills in developing rapport with community professional resources.
  • Demonstrates knowledge of current community programs and resources and current community human service resources.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • *Is dependable and punctual regarding scheduling and attendance.
  • Maintains regular, prompt attendance at the office on a consistent and reliable basis.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • Performs other program related duties as assigned.


Job Requirements


  • Bachelor's Degree in social work or related field and 2 years experience
  • Valid drivers license/ acceptable driving record



To excel an individual must demonstrate the following competencies to perform the essential functions of this position.

Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership.

Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication.

Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving.

Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives.

Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity.

Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).          

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Loan Forgiveness?