Case Manager III-Heartland Bridges

  • Heartland Family Service
  • Council Bluffs, IA, USA
  • Jan 13, 2020
Full time Case Management

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


This Case Manager will serve as a direct care staff/case manager in a residential facility serving men and women with a mental health/dual diagnosis condition.   The program provides support services to individuals.  The role of the program specialist is to coordinate services to meet the needs of individuals in the facility.  In addition, they will provide direct education and support groups on site to program participants.  They will also assist individuals with daily living skills such as meal preparation. 

Intensive case management responsibilities begin at this level. Educational requirements are very specific.  Decision making, problem solving, and highly developed interpersonal skills are critical.

Work Schedule: Days of the week will vary, hours will be from 3:00p.m.- 11:30 p.m.

Essential Duties and Responsibilities

  • *Coordinate with community referral sources to screen clients for services
  • *Complete enrollment/intake on eligible clients
  • *Assists clients in the identification of strengths, needs and goals. Develops an individualized service plan in cooperation with the client, include a plan to find and/or keep permanent housing.  
  • *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
  • *Screen for mental health and substance abuse disorders and provide linkages to appropriate services
  • *Assist clients in locating, obtaining, and retaining suitable housing though housing search and placement services
  • *Process requests for one-time financial assistance, as available, to assist in acquiring housing
  • Complete SOAR training and assist individuals in accessing SOAR services either through referral or direct provision of services
  • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner.
  • *Provides program information and referral services to clients.
  • *Demonstrates knowledge of current community and HFS programs and resources to meet client needs, including providing connections to: mainstream benefits, income support services and Integrated Health Home services.
  • *Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training   opportunities including printed material and audio and/or visual media.
  • *Essential functions of this job is to be performed on company physical work site.
  • Performs other program related duties as assigned.

Job Requirements


  • High School diploma required.
  • Bachelor’s Degree preferred or Master’s Degree and no experience
  • Two years experience in a 24 hour care setting
  • Mental Health or Alcohol/drug abuse treatment experience preferred
  • Valid Driver’s License and acceptable driving record


Communication – Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation.

Teamwork – Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members.

Problem Solving & Judgment – Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses.

Adaptability – Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy.

Client Focus – Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs.

Innovation - Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization, and does things new to the organization.

Relationship Building – Developing and maintaining win/win relationships and partnerships through establishing formal working relationships.

Service Facilitation – Creates networks to ensure required services are delivered effectively, providing information as required.

Organizational Awareness & Commitment – Understands the structure and culture of the organization and supports the organization’s values, principles and goals; demonstrating an understanding of the organization beyond own workgroup and can anticipate and meet organizational needs.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Loan Forgiveness?