Clinic Services Representative

$14.00 - $17.00 hourly
  • Boys Town
  • Nov 01, 2019
Full time Admin / Management

Job Description

Job Title: Clinic Services Representative

Location: Omaha, NE (near 144th and Pacific)

Schedule: Full Time, Monday through Friday, 7:45 a.m. – 4:45 p.m.


Job Summary:

In a career as a Clinic Services Representative, you will provide families with a heavy dosage of hope. Many families face behavior issues and struggle to find the help they need when it comes to their children who are experiencing behavioral, emotional, academic or substance abuse concerns. Boys Town Behavioral Health Clinics are safe, caring environments where individuals find help, healing and hope. Our mission is to treat problems early, before they develop into more serious behavioral health issues.



Provides support to clinic operations including billing, scheduling, and customer service.

  • Processes incoming phone calls to schedule appointments, register new clients, take clinical call information, refer requests, answers client questions, and answer billing and insurance questions.
  • Greets clients as they arrive, verifies and updates demographic and insurance information, collects copays, shows the client in the computer system, and notifies the provider of client arrival.
  • Enters provider appointments into the practice management system; prints appointment reports and encounter labels for the billing forms.
  • Works with Medicaid and third party insurances to obtain authorization for appropriate authorized services; communicates approved client authorized services to provider.
  • Files correspondence and notes in proper location in client record.
  • Prepares bank deposits with copies of checks and receipts sent to the business office for posting; ensures that checks and receipts have client encounter numbers clearly written on them.
  • Orders forms and office supplies as needed; cleans and reorganizes books and magazines in the waiting area as needed.
  • Maintains files of clients needing clinical follow-up and calls clients to confirm appointments as needed.


About the Village of Boys Town:


A National Historic Landmark since 1985, the Village of Boys Town is now the only National Historic Landmark District in Nebraska. At any given time, about 400 boys and girls live in the Village, receiving care and guidance for a wide range of behavioral, emotional and academic issues. When Father Edward J. Flanagan purchased the Overlook Farm in 1921, it became the new, permanent site of Boys Town. Over the decades that followed, schools, churches and homes were built, and tens of thousands of young lives were transformed.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we offer an array of competitive and attractive benefit options. Unique perks to Boys Town employees and their families include free visits to Boys Town Physicians, free prescriptions, tuition assistance, access to the campus Field House, parenting resources from our experts and advancement opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.


About Boys Town:

Boys Town touches the lives of more than 2 million children and families nationwide each year. As one of the country’s largest nonprofit funded child-care organizations, Boys Town is nationally recognized for its research-proven child, health and family care programs. From our start in 1917, we’re poised to make even greater strides forward as we lead the way in changing how America cares for children, families and communities for the next 100 years.


Job ID: 14550


This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

Job Requirements

Required Qualifications:

  • High school diploma or equivalent.
  • 2 to 3 years of experience including in a multiple provider hospital, clinic, or private environment.
  • Knowledge of computerized scheduling, medical terminology, and health insurance including Medicaid.
  • Ability to maintain complex, confidential records.
  • Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.
  • Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.


Loan Forgiveness?