Program Director I - Heartland Bridges

  • Heartland Family Service
  • Council Bluffs, IA, USA
  • Jan 24, 2020
Full time Other Behavioral Health Positions

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK 

This Program Director will serve as director of a short-term housing program.  The target population includes people living with a mental health diagnosis who are transitioning to permanent housing options in the community.  This position provides supervision and support to staff and the residents as well as coordination of services with other providers.  The Program Director will be part of the team that fosters a safe, living environment and also provides case management to make sure residents are connected to services in the community to obtain self-sufficiency. 

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m., some nights and weekends

Essential Duties and Responsibilities 

  • *Provides regular supervision and support for all program staff. Requires a flexible schedule to have contact with staff on each shift of a 24 hours facility.   
  • *Hires, supervises, monitors, trains, evaluates and develops  program staff.
  • Participates in agency wide quality improvement teams and workgroups. Guides implementation of any projects, policies, etc.
  • *Screens clients to determine program eligibility.
  • *Provides and coordinates direct oversight of admissions; coordinating with clinical staff.
  • *Networks with community providers and other agency programs in order to assist clients in accessing needed community resources.
  • *Orients clients to program rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents and staff.
  • *Leads the team in providing trauma-informed care to clients. Sets the tone for a safe, enriching environment for clients and staff. 
  • *Assists staff in developing program activities for program clients.
  • *Coordinates activities of program staff and volunteers.
  • *Reviews activities and goals for all direct care program staff with supervisor.
  • *Develops monthly staffing schedule and monitors and approves schedules in EZ labor for overtime accrual with the assistance of the Assistant Program Coordinator.
  • *Supervises the completion of intake/discharge/data collection information with clients.
  • *Is available for on-call emergencies.
  • *Maintains updated inventory of supplies, food, training materials, furnishings, and coordinates ordering for additional items or repairs with supervisor.
  • *Documents client activity, progress and needs per established record keeping procedures.
  • *Participates in interdisciplinary team meetings to obtain information, provide information, and assist with service planning.
  • *Assists in facilitating educational participant support groups and training staff to facilitate these groups.
  • Remains knowledgeable of support group services that provide support services for persons with behavioral health issues and their families.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Develops and implements training for staff and clients.
  • Compiles monthly and quarterly statistical reports.
  • Monitors and assists with residents’ routine tasks, providing direct care as scheduled.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • *Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • *Creates, maintains and share as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job are to be performed on company physical work site.
  • Performs other program related duties as assigned.

                                                                                                  *DENOTES ESSENTIAL JOB FUNCTIONS

Job Requirements

MINIMUM QUALIFICATIONS

  • Bachelor’s Degree in human services, psychology, social work, sociology or a related field, preferred
  • 5 or more years’ experience supervising a residential facility required
  • Experience working with adults with serious mental illness and substance abuse preferred
  • Valid driver’s license/ acceptable driving record

COMPETENCIES

Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership. 

Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication.

Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving.

Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives. 

Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity.

Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.               

Loan Forgiveness?

Yes